Planet Sanitizer — Support

Memarised

Something broken, confusing, or unfair? Email memarised@gmail.com and say which device you are on. Every message is read.

Common questions

There is no fire button. How do I shoot?

You don't. Your weapon fires by itself, always at the nearest enemy in range. The only thing you control is where you stand — that is the whole game.

I cleared a sector and it went back to being locked.

That is the bloom reclaiming ground. If you leave a world alone for 24 hours without clearing a new sector on it, it takes back your highest cleared sector. Worlds you have fully cleansed — all five sectors — are safe forever and can never be lost.

Will I lose my progress if I reinstall?

Yes. Progress is saved on your device only, with no account and no cloud backup, so uninstalling erases it. That is also how you delete your data if you want to.

How do I reset everything and start over?

Settings ▸ Reset All Progress, inside the game.

Does the game need an internet connection?

No. It is entirely offline. It has no ads, no in-app purchases, and no accounts.

Does it work with a controller?

For playing, yes — a connected gamepad's left stick moves the operative, alongside the on-screen stick. The menus are touch (or mouse and keyboard on desktop); there is no gamepad navigation of the front end.

What languages is it in?

English, Spanish, French, German, Italian, Portuguese and Russian. The game follows your device language and can be changed at any time in Settings ▸ Language.

Reporting a bug

The most useful bug report says what device you are on, what you were doing, and what happened instead of what you expected. Screenshots or a screen recording help more than anything else.

Privacy

The game collects no data of any kind. See the privacy policy.